Refund and Returns Policy

At Epic Fusion Mart LLC, your satisfaction is our priority. We strive to ensure that every product meets your expectations. However, if you’re not completely satisfied with your purchase, we’re here to help with a clear and hassle-free Refund and Returns Policy.

1. Eligibility for Returns

We accept returns under the following conditions:

• The return request is made within 7 days of receiving the product.
• The item is unused, in its original condition, and includes all original packaging, tags, and accessories.
• The product is not a final sale or non-returnable item (e.g., perishable goods, personal care items).

If your return does not meet these criteria, we reserve the right to decline the return.

2. Return Process

To initiate a return:

1. Contact Us:
   Reach out to our customer support team at returns@epicfusionmart.com or call us at +1 (123) 456-7890.
2. Provide Details:
   Share your order number, the item(s) you wish to return, and the reason for the return.
3. Receive Confirmation:
   Our team will review your request and provide return instructions, including the return address.

Note: Return shipping fees are the customer’s responsibility unless the return is due to a damaged or incorrect item.

3. Refund Policy

We process refunds for eligible returns once we receive and inspect the item(s):

• Refund Method: Refunds will be issued via the original payment method (Cash on Delivery refunds will be issued via bank transfer).
• Refund Timeframe: Please allow 5–7 business days for your refund to be processed after the return is approved.

Non-Refundable Items:

• Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective product).

4. Exchanges

If you wish to exchange a product:

1. Follow the same return process above.
2. Let us know the item you’d like to exchange it for.
3. Once we receive and inspect your return, we’ll ship the replacement item.

If the replacement item is unavailable, you will be offered a refund or store credit.

5. Damaged or Defective Items

We sincerely apologize if you receive a damaged or defective item. To address this promptly:

1. Contact us within 48 hours of receiving the product.
2. Provide photos of the damage/defect along with your order details.
3. We’ll arrange for a replacement or refund, including shipping costs.

6. Non-Returnable Items

The following items cannot be returned or refunded:

• Perishable goods (e.g., food and beverages).
• Personal care or hygiene products (e.g., cosmetics, skincare).
• Gift cards or store credit.

7. Questions or Concerns

We’re here to make things right. If you have any questions about our Refund and Returns Policy, feel free to reach out:

• Email: returns@epicfusionmart.com
• Phone: +1 (123) 456-7890
• Address: Epic Fusion Mart LLC, 1234 Main Street, Anytown, USA

Thank you for shopping with Epic Fusion Mart LLC. We value your trust and aim to provide an enjoyable shopping experience every time! 😊